Terms and conditions

This page sets out ILPA’s cancellation, refunds and privacy policies.

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 1) Cancellation and refunds policy

a) Training courses

Once a booking is accepted by ILPA, the organisation or individual making the booking becomes liable for the relevant course fee.

Refunds will only be given if cancellation is received in writing three working days before the course date. A refund can take the form of repayment in full, or a credit against a future payment, whichever is preferred.

Where a cancellation is received less than three working days before the course date and is accompanied by a medical certificate, credit may be given at the absolute discretion of the Chief Executive.

If a person cannot attend a training course they may send another person in their place. If the substitute is liable for a higher fee than the person they are replacing (e.g. if the person they are replacing qualifies for the concessionary rate and they do not, or if a non-member replaces a member) then the balance of the fee must be paid in full before the replacement is admitted to the course.

Occasionally we may have to cancel or postpone a training session. If this happens we will fully refund your course fee or transfer your booking to another date, whichever suits you best.

Regrettably, we will not be able to refund travel or accommodation expenses.

Whist a membership application is pending approval you may attend the training at the membership rate applicable for your membership category. However should your membership application not be successful you will be liable for the full non-member training fee. 

b) Membership

Membership of ILPA is renewed annually and is non-refundable.

Members remain in the category in which they joined for the full year. If a member wishes to change their membership in the course of the year (for example if they wish to change from individual to organisation membership) a new membership application must be submitted. No refund will be given if the fees in the new category are less than the fees in the former category of membership. If the fees are higher then the member may:

1) Pay the difference between the old and new fee. Membership will expire on the same day as the existing membership would have expired.
2) Pay the new fee for the year in full. Membership in the new category will run for one year from the date that the new fee is paid.


2) Privacy Policy

ILPA stores names and contact details of members in its membership database. If members wish their details to appear in the Directory of Members published on the ILPA website and available in hard copy they must either login to their account on our website and complete or edit their details (go to MY ACCOUNT, and then EDIT DIRECTORY ENTRY), or complete the form INFORMATION FOR DIRECTORY ENTRY and send this back to ILPA. ILPA retains the hard copy form for its records. This is stored securely. No members’ details other than those published in the Directory will be given out by ILPA.

A member may at any time inform ILPA that they wish to be removed from the Directory.

ILPA may process members’ personal data subject to the provisions of the Data Protection Act 1998. In certain circumstances this may include disclosure of said data to third parties, including statutory regulators.

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