Terms and conditions

This page sets out ILPA’s cancellation, refunds and privacy policies.


Special offer January 2020 for new members: 

ILPA is offering one FREE training place  on a 3 CPD hour training session of your choice:  to all new members who join us in January, February and March who sign up and pay for membership by Direct Debit. Terms and Conditions: Offer does not cover conferences or full day training sessions. Offer must be redeemed within six months from the date of GoCardless payment. Offer can only be redeemed if you have applied for membership within January, February or March 2020. ILPA will use our discretion for regional members based outside of London depending on the training available. Offer is eligible for only one person per organisation and is for one training session only. It is non-transferrable and cannot be used more than once. Offer ends 31st March 2020.

Special offer January 2020 for existing members: 

SPECIAL NEW YEAR OFFER 2020: Sign up to Direct Debit for membership fees and get 10% off a training session: For our valued existing members: ILPA is running a promotional deal throughout 2020. For any members who sign up to pay their annual membership fees by Direct Debit we offer you 10% off the next training course that you book. Terms and Conditions: Offer cannot be applied to conferences. Offer must be redeemed within six months from set up of Direct Debit. Offer is eligible for only one person per organisation and is for one training session only. It is non-transferrable and cannot be used more than once. 


  1) Cancellation and refunds policy

a) Training courses

Once a booking is accepted by ILPA, the organisation or individual making the booking becomes liable for the relevant course fee.

Refunds will only be given if cancellation is received in writing three working days before the course date. A refund can take the form of repayment in full, or a credit against a future payment, whichever is preferred.

Where a cancellation is received less than three working days before the course date and is accompanied by a medical certificate, credit may be given at the absolute discretion of the Chief Executive.

If a person cannot attend a training course they may send another person in their place. If the substitute is liable for a higher fee than the person they are replacing (e.g. if the person they are replacing qualifies for the concessionary rate and they do not, or if a non-member replaces a member) then the balance of the fee must be paid in full before the replacement is admitted to the course.

Occasionally we may have to cancel or postpone a training session. If this happens we will fully refund your course fee or transfer your booking to another date, whichever suits you best.

Regrettably, we will not be able to refund travel or accommodation expenses.

Whist a membership application is pending approval you may attend the training at the membership rate applicable for your membership category. However should your membership application not be successful you will be liable for the full non-member training fee. 

b) Membership

Membership of ILPA is renewed annually and is non-refundable.

Members remain in the category in which they joined for the full year. If a member wishes to change their membership in the course of the year (for example if they wish to change from individual to organisation membership) a new membership application must be submitted. No refund will be given if the fees in the new category are less than the fees in the former category of membership. If the fees are higher then the member may:

1) Pay the difference between the old and new fee. Membership will expire on the same day as the existing membership would have expired.
2) Pay the new fee for the year in full. Membership in the new category will run for one year from the date that the new fee is paid.


2) Privacy Policy

We updated our privacy policy in May 2018, please see a copy here.

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